Privacy Policy

Who We Are

fairoselenyx operates as an educational provider focused on financial analysis fundamentals. We're based at 89 Government Rd, Thornton NSW 2322, Australia. When you interact with our courses, workshops, or educational materials, we collect certain information to deliver our services effectively.

This policy explains what data we gather, why we need it, and what rights you have regarding your personal information. We've written this in plain language because privacy policies shouldn't require a law degree to understand.

Information We Collect

The type of information we gather depends on how you engage with us. Here's what we typically collect and why:

Personal Identification Data

• Name and contact details when you enroll in programs or request information
• Email address for course communications and educational resources
• Phone number if you opt for phone consultations or updates
• Postal address for shipping physical course materials when applicable

Educational Background Information

• Current knowledge level in financial analysis to customize learning paths
• Professional background to tailor content to your experience
• Learning goals and objectives you've shared with us
• Course progress and completion data to track your development

Technical and Usage Data

• IP address and device information when you access our platform
• Browser type and operating system for compatibility purposes
• Pages visited and time spent on different sections
• Login timestamps and access patterns for security monitoring

Payment Information

When you enroll in paid programs, we collect payment details through secure third-party processors. We don't store complete credit card numbers on our servers. Payment processors we work with comply with PCI DSS standards and Australian banking regulations.

How We Use Your Information

We're not in the business of selling your data or bombarding you with unrelated offers. Your information serves specific educational purposes:

• Delivering course content and materials you've enrolled in
• Sending updates about your program, schedule changes, or new resources
• Providing technical support when you encounter issues
• Processing enrollment applications and managing payments
• Improving our educational content based on aggregated usage patterns
• Meeting legal obligations under Australian education and business regulations

We occasionally send educational newsletters about financial analysis topics. You can unsubscribe from these at any time, though we'll still need to send essential course-related communications if you're enrolled.

Data Sharing and Third Parties

We're selective about who accesses your information. Here's the complete picture of when and why we might share data:

Service Providers We Work With

• Learning management system providers who host our course platform
• Email service providers for sending course updates and materials
• Payment processors for handling enrollment fees securely
• Cloud storage providers where course content is hosted
• Analytics services to understand how students use our platform

All third-party providers we engage are bound by confidentiality agreements and must handle your data according to Australian privacy standards. We don't authorize them to use your information for their own purposes.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes responding to subpoenas, fraud investigations, or other legal processes. We'll notify you about such requests unless legally prohibited from doing so.

What We Don't Do

We don't sell student data to marketing companies. We don't share your information with unrelated businesses. We don't use your data for purposes unrelated to education without explicit consent.

Your Rights Under Australian Law

The Privacy Act 1988 gives you specific rights regarding your personal information. You can exercise these rights at any time by contacting us:

To exercise these rights, email us at support@fairoselenyx.com with your request. We'll respond within 30 days. Some requests may require identity verification to protect your information from unauthorized access.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but no system is completely impenetrable. Here's what we do to protect your data:

• Encryption of data in transit using TLS/SSL protocols
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view student data internally
• Secure backup systems with encrypted redundancy
• Employee training on data protection and privacy practices

If a data breach occurs that may seriously affect you, we'll notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Data Retention Periods

We keep your information for different periods depending on its purpose:

• Active student records: Duration of enrollment plus 3 years
• Course completion certificates: 7 years for verification purposes
• Payment records: 7 years as required by Australian tax law
• Marketing communications: Until you unsubscribe or 2 years of inactivity
• Technical logs: 90 days unless needed for security investigations

After these periods, we securely delete or anonymize your information unless legal obligations require longer retention.

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and understand how students interact with our platform. You can control cookie settings through your browser, though some functionality may be limited if you disable them.

Types of Cookies We Use

• Essential Cookies: Required for login, course access, and basic platform functionality
• Performance Cookies: Help us understand which pages are most useful and identify technical issues
• Functional Cookies: Remember your preferences and settings between visits
• Analytics Cookies: Provide aggregated data about how students use our educational content

We don't use advertising cookies or share cookie data with social media platforms. Our analytics focus on improving educational outcomes, not marketing optimization.

International Data Transfers

Your data is primarily stored and processed within Australia. Some service providers we use may process data outside Australia, including in the United States or Europe. When this occurs, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by Australian authorities
• Verification that destination countries have adequate privacy protections
• Binding corporate rules for multinational service providers
• Specific consent for transfers when required by law

You have the right to ask about specific countries where your data is processed and request copies of safeguards we've implemented.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from minors without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss enrollment options and required consent procedures.

If we discover we've inadvertently collected data from someone under 18 without proper consent, we'll delete it promptly unless legal obligations require retention.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active students via email at least 30 days before new terms take effect.

You can always find the current version on our website with the effective date clearly marked. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We take privacy complaints seriously and investigate all concerns thoroughly.

Our complaint process typically takes 30 days. We'll acknowledge your complaint within 7 days and keep you informed throughout the investigation.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at oaic.gov.au or by calling 1300 363 992.